Our Registered Massage Therapists can assess and treat specific concerns, injuries and issues, as well as provide relaxation and stress-relief. Treatments are tailored to each client's specific needs.
Direct Billing Policy will be changing January 1st, 2018
We thank you in advance for your understanding and look forward to providing you with the Health Care Services you need!
Clients will pay Five Senses the full amount for their Health Care Services at the end of their appointment(s) – We accept cash, debit, VISA, MasterCard, ApplePay or Android Pay.
Receive your insurance money back faster by submitting claim with provided insurance receipt directly through your insurance smartphone or online app.
Claims, can be submitted by Five Senses to the appropriate Insurance Provider (we are unable to process Green Shield Insurance claims) to be processed for repayment to the client. You will not need to submit any forms to your Insurance Provider, but it will take up to 14 business days.
Claims can not be submitted after 30 days of provided service. We can not change date of submission after the fact. Insurance companies will not give us information if claims denied, you have to speak to them directly.
We are not responsible for prescriptions, doctors notes or any other insurance company requirement, that is solely for you the insured to deal with.
Payment will be received by the client in the amount that is outlined by their Insurance Provider. (100%, 80%, specific amount, etc.) The payment from the Insurance Provider can take up to 2 weeks, depending on the provider.
If a second insurance receipt is required by the client a $10 fee will be charged per receipt.
Starting in 2018 all clients will need to be prepared to pay for each service at the time of their visit.
Five Senses Spa & Wellness Centre will no longer be receiving any direct payments from your Insurance Provider