Frequently Asked Questions
Are the massage therapists registered?
Yes all of our staff Massage Therapy treatments (RMT Massages) are done by Registered Massage Therapists who are registered with the CMTO, their governing body.
What exactly is a RMT massage?
RMT massages are therapeutic treatments provided by a Registered Massage Therapist, that assess your indivdual needs. Your appointment will include a review of your health history, reason for treatment, assessment, treatment time on the table, review of stretches and remedial exercise or home care.
Do you offer direct billing?
What is different about a pregnancy massage?
Pre-natal massage uses positoning that makes the massage more comfortable and techniques that are safe and effective in addressing pain and tension throughout the pregnancy.
Do you offer couples services?
Due to COVID-19 Public Health restrictions we are not able to offer couples massages, as that would require 4 people in one room. We will try to accomodate to book your appointments at the same time, but you will not be in the same room for a massage.
Can I use a gift card or gift certificate amount towards RMT massages?
Gift cards and gift certificates can be redeemed for RMT massages, however an insurance receipt will not be issued due to insurance regulations.
What is acupuncture?
Medical acupuncture is a safe therapeutic treatment that uses a variety of dry needling techniques to help normalize pain and dysfunction. Acupuncture has been shown to help manage and treat acute and chronic musculoskeletal conditions and provide relief from previous injuries or pain. Acupuncture can be used for both pain management and injury management.
Is acupuncture safe?
Most patients find acupuncture treatments are relaxing and cause minimal discomfort. Acupuncture is a safe treatment performed by trained practitioners who use single-use, sterile and disposable needles. Acupuncture may not be suitable for patients who are pregnant or on anti-coagulant medications. Please consult Dr. Da Silva for more information regarding acupuncture treatment.
How does acupuncture work?
Acupuncture works by inserting needles into specific points on the body which have become altered due to stress, pain, or injury. Acupuncture has an effect on the central nervous system, by stimulating the release of the body’s natural endorphins to decrease pain. In addition, acupuncture has healing effects on damaged tissue by increasing oxygen and blood flow to the targeted site as well as decreasing inflammation.
Is acupuncture painful?
Acupuncture is usually comfortable. The needles used are very fine, thin, metallic needles, in order to insert the needle with minimal discomfort. Patients have an individualized response to acupuncture, which could include, no pain, or minimal pain upon insertion. Dr. Da Silva will provide you with a detailed description of the treatment and monitor your response during and after the treatment.
How many acupuncture treatments will I need?
The number of treatment sessions is determined by the practitioner based upon your specific condition. Acute conditions usually take fewer treatment sessions (approximately 6 sessions) and chronic conditions usually take more sessions. A specific treatment plan will be created for your condition.
What type of wax do you use?
We use hard wax on the face, underarms and Brazilian because of the sensitive skin in these areas. Hard wax adheres to the hair and not the skin, making in gentler on the skin. We use a cream based soft wax for the rest of the body.
How long does your hair have to be for waxing?
We recommend 3/4 of an inch for most areas. Upper lip and eyebrows can be shorter.
Can I use numbing cream before waxing?
Please don’t! Numbing creams can interfere with the application of the wax, we ask you avoid using them.
Can I bring someone in the room with me?
Sorry, we do not allow anyone else into the room when you are having waxing done*. It can distract the esthetican and actually make a first time waxer feel more anxious.
Should I trim before I come in for a Brazilian?
No its fine, leave it up to us and well do everything for you. We have often found that if you try to trim before you visit more often than not it gets cut too short making our job harder.
How long should I let my hair grow?
This really is down to individual hair growth. For legs we recommend that you leave hair to grow for 3-4 weeks to ensure that both of your growth cycles (hair grows in 2 growth cycles) are through therefore ensuring a nice thorough wax.
When can't I wax?
We cannot wax you if any of the following applies to you:
Please can we ask that you discreetly disclose all medical conditions you have before we wax you, especially any STDs.
Can I have a Brazilian wax if I am pregnant?
Yes you can, but please let our reception staff know that you are pregnant so we can be ready with pillows for support and to allow more time for waxing.
What about care after waxing?
Post wax for 24 hours avoid heavy sweating such as working out to avoid irritation.
For facial waxing we recommend not wearing make up until the next day to prevent breakouts and irritation.
I’m taking acne medication can I get a facial or waxing?
If you’re taking accutane you need to wait 1 year after stopping treatment to receive any facials, waxing or medical treatments.
If you are taking (prescribed or OTC) Tretinoin, Adapalene,m Benzoyl Peroxide or Tazarotene medication let us know beforehand, depending on percentage, when used and when stopped we may be able to perform a facial.
If you are taking antibiotics we recommend waiting until you wax to reduce any risks and side effects.
How often should I come in for waxing?
This really is down to individual hair growth. For legs, arms and brazilian we recommend a minimum of 3-4 weeks. For underarms 2-3 weeks, and for face it depends on individual growth but a good standard is 2-3 weeks
What should I expect the first 1 or 2 times that I get waxed?
Avoid getting waxed for the first time, or after a long time before a vacation, wedding or special occasion. The first 1-2 times you get waxed we may not be able to remove all the hair due to hair growth cycles, as well you may experience more irritation your first time.
Don’t be nervous, we’re here to make your session as comfortable as possible and you can ask questions at anytime.
Is Chiropractic care covered by my health insurance?
Chiropractic care is covered extensively by third party insurance. These include the federal public service, worker's compensation boards, the automobile insurance industry, private health care insurers, employee benefit plans, the RCMP, and Veterean's Affairs Canada.
What is Chiropractic care?
Chiropractic is a health care profession that focuses on disorders of the musculoskeletal system and the nervous system, and the effects of these disorders on general health. Chiropractic care is used most often to treat neuromusculoskeletal complaints, including bot not limited to back pain, neck pain, pain the joins of the arms or legs and headaches.
What does a Chiropractor do?
Does it hurt to get adjusted/manipulated?
Chiropractic adjustments rarely cause discomfort. However, patients may sometimes experience mild soreness or aching following treatment (as with some forms of exercise) that usually resolves within 12 to 48 hours.
Why is there a popping sound when a joint is adjusted?
Adjustment (or manipulation) of a join may result in the release of a gas bubble between the joints, which makes a popping sound. The same thing occurs when you "crack" your knuckles. The noise is caused by the change of pressure within the joint, which results in gas bubbles being released. There is usually minimal if any discomfort involved.
Is Chiropractic treatment ongoing?
The hands-on nature of the chiropractic treatment is essentially what requires patients to vist the chiropractor a number of times. To be treated by a chiropractor, a patient needs to be in his or her office. In contrast, a course of treatment from a medical doctor often involves a pre-established plan that is conducted at home (i.e. taking a course of prescribed medicine once a day for a couple of weeks). A chiropractor may provide acute, chronic, and or preventative care thus making a certain number of visits sometimes necessary. During your consultation you will be told the extent of treatment recommended and how long your can expect it to last.
What type of eduction and training do Chiropractors have?
Are your estheticians experienced?
All of our estheticians have graduated from college and continue to further their education with treatment courses.
Do you reuse your tools?
Can we submit esthetic services to 3rd party insurance?
No we can not do that. Insurance does not cover esthetic services. Currently the only services that can be submitted to extended health care providers theraputic massages, chiropratic care, acupuncture, orthotics and physiotherapy.
What facial products do we use?
Which facial would you recommend?
If it's your first time receiving a facial we would recommend booking a complementary consulation and a Signature facial. We can properly analyse your skin and go over your skin care goals. If needed we can change the facial to properly treat your skin based on our analysis.
Which pedicure would you recommend?
As a man coming in for a facial, can I shave that morning?
We advise you don't shave 24 hours before your facial. When you shave and then get a facial your skin can become easily irritated. If you have facial hair you can still get a facial without any worries.
What’s the difference between Acrylgel and Premium Manicure?
While both include a dry manicure; our Acrylgel uses an efile to prep the cuticles and nails. Acrylgel can be done as an overlay with your choice of gel polish on top or as extensions to create perfectly sculpted nails with gel polish on top.
What exactly is PMU or Cosmetic Tattooing?
Cosmetic tattoos are done to help restore, or improve your appearance by enhancing eyebrows, lips and much more!
The cosmetic tattooing options Five Senses have are Microblading, Ombre/Powder Brows, Combination Brows, PMU Removal, Lip Blush, Scalp Density Tattoo, Freckling, and Zodiac Freckling.
What is paramedical tattooing?
Paramedical tattoos are done to camouflage or revise areas that have been affected by trauma. Whether surgery, self harm, accidents, or health conditions we can treat a variety of concerns.
How often do I need to have the procedure?
For eyebrows complimentary touch up is done a minimum of 6 weeks post treatment and maximum of 12 weeks post treatment.
After your first touch up some people need a Colour Refresher every 9-18 months for microblading and 2-4 years for ombre brows.
Lip Blush requires an initial touch up after 6-8 weeks and every 1-2 years to prevent fading.
Paramedical procedures don't need a touch up unless they begin to fade due to aging, sun exposure etc.
Is it painful to get done?
For cosmetic tattooing we do provide numbing to make the treatment as comfortable as possible.
Do I have to do anything to prepare?
Can I get my eyebrows redo if I've had them done somewhere else?
Of course! We provide this service to a lot of clients to correct shape, size, and colour. We do ask you come in for a consultation so we can evaluate the skin and area.
How do I prevent fading? Will it change colour?
What do I do for aftercare?
For each service you get you will recieve instructions as well as aftercare product to ensure the best results!
Do I need to take time off work?
No, unless your job consists of you being in water or causes you to sweat excessively, which will affect the healing.
How long will take to heal?
As with any procedure, healing varies from person to person. It usually takes 5 to 10 days for the skin to regrow and slough off. During this time the top layer of skin is healing with the pigment and can shed. After the shedding stops the pigment will start to fade and propoerly heal into the skin. After 30 days the process is complete for the majority of people.
What if I don't like it?
As trained cosmetics and paramedical tattoo artists we take pride in our work and make sure your brows are symmetrical and approved before beginning.
After your initial appointment we have your touch up appointment to perfect and go over any areas that need more pigment.
We can darken your brows up if you feel they are too light, or add more density to your brows.
Lips can have more pigment added to brighten but we will not go past your natural lip line as over time it does not heal well.
Your treatment area takes time to heal, try not to prejudge before it has had time to heal. Please remember not everyone heals the same and no guarantees are made.
Are you trained and certified?
What is Electrolysis?
Is Electrolysis safe?
How many sessions will I need?
What are the side effects?
Is it painful?
Will all the hair be gone after one treatment?
Hair grows in three different cycles, which is why multiple treatments are needed. You can always wax or shave the area and come in after you start to see hair growth to make sure we get the hair in the correct phase.
I’m afraid of needles, could I get this treatment?
Although we do use a needle to perform the treatment the skin isn’t being punctured or pierced, the needle is the size of your hair so it slips easily into the follicle. The majority of people who are scared of giving blood or needles can receive this treatment without any issues.
Should I shave the hair?
No! In order to have electrolysis we need hair growth long enough to tweeze, if you are unsure if it’s too long you can leave it and we can trim if needed.
Can I bring someone with me?
If you are under 18 a parent or guardian is allowed only, no friends. Above the age of 18 no one is permitted in the room unless it’s due to a medical condition.
Can I use numbing cream?
Numbing creams can sometimes thin the skin, and interfere with the process, so we ask you do not use these for safety concerns.
Laser Hair Removal
Do I need to shave if I am coming in for laser hair removal.
We encourage clients to shave before hand, and we always check the area to ensure that you haven't missed a spot.
Who can't get laser hair removal?
What about care after laser hair removal?
How often do I need to come in to be effective?
It is recommended that you come in every 4 weeks.
My skin is quite dark, can I still get laser hair removal done?
Our Venus Epileve laser can treat ALL skin tones safely.
How many sessions will I require?
Can I use numbing cream?
Numbing creams can sometimes thin the skin, and interfere with the process, so we ask you do not use these for safety concerns.
How does the Venus Epileve work?
What do I need to do to prepare for Laser Hair Removal?
If you are planning on undergoing laser hair removal, you should limit tweezing, waxing, and electrolysis for six weeks before treatment. That is because the laser targets the hair’s roots which are temporarily removed by waxing or tweezing. You should also avoid sun exposure for six weeks before and after treatment. Sun exposure makes laser hair removal less effective and makes complications after treatment more likely. If you are planning on getting pregnant avoid getting laser hair removal.
Are there any side effects?
The discomfort level varies on the type of laser used, the person’s hair type, the body area getting treated, and one’s personal threshold. Getting a laser hair removal treatment can be compared to a rubber band snapping against the skin. The first session generally hurts the most and then subsides with further visits. People with very thick, dark hair often feel a bit more pain than those with thin hair because darker hair absorbs more of the laser light. However, after the second treatment, clients generally don’t feel as much pain.
What can be treated with Evolution 5?
How many treatments does it take?
It varies from person to person and the size of the affected area to be treated. Usually, 1-3 sessions are needed. For larger ruby points and broken capillaries, more than 1 session may be needed.
Is it safe?
When doing this treatment we use only sterile single-use stylus tips that are disposed of immediately after. The treatment is performed by professionally certified technicians who observe the highest standard of health and hygiene. Skin reactions are minimal and disappear within a few days.
Is it painful?
It’s a very tolerable procedure; some people feel a prickling sensation but goes away as soon as the treatment is done.
Am I a candidate for Evolution 5 treatment?
Do your gift cards or gift certificates expire?
Our regular purchased gift cards and gift certificates do not expire.
Is it better to pick a service for a gift card or a dollar amount?
It is suggested that you choose a dollar amount. Often you may pick a service and your guest may want another service or want to try something new. By choosing an amount instead of an exact service you are really offering your guest a choice of over 200 services instead of just one, giving them an opportunity to decide.
Do I have to pay extra for the gift box and gift that is included?
No way! We offer the gift card in our gift box along with some chocolates and a small gift so you can hand over a gift instead of just a card. It's a win-win, and you don't even have to wrap anything!