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Frequently Asked Questions

RMT Massages

Are the massage therapists registered?


Yes all of our staff Massage Therapy treatments (RMT Massages) are done by Registered Massage Therapists who are registered with the CMTO, their governing body.




What exactly is a RMT massage?


RMT massages are therapeutic treatments provided by a Registered Massage Therapist, that assess your indivdual needs. Your appointment will include a review of your health history, reason for treatment, assessment, treatment time on the table, review of stretches and remedial exercise or home care.




Do you offer direct billing?


All treatments must be paid for at time of service. Clients are advised to check with their insurance provider as some do require a physicians referral. Also it is advisable to check to see what their per-vist maximum is and what their yearly maximum is. You are responsible to submit on your own as most companies now have an app for that and you receive your reimbursement within 48 hours. We always will issue you with an emailed receipt with provider name and license number.




What is different about a pregnancy massage?


Pre-natal massage uses positoning that makes the massage more comfortable and techniques that are safe and effective in addressing pain and tension throughout the pregnancy.




Do you offer couples services?


Due to COVID-19 Public Health restrictions we are not able to offer couples massages, as that would require 4 people in one room. We will try to accomodate to book your appointments at the same time, but you will not be in the same room for a massage. If you are booking manicure or pedicure appointments we can offer those appointment in the same room.




Can I use a gift card or gift certificate amount towards RMT massages?


Gift cards and gift certificates can be redeemed for RMT massages, however an insurance receipt will not be issued due to insurance regulations.





Acupuncture

What is acupuncture?


Medical acupuncture is a safe therapeutic treatment that uses a variety of dry needling techniques to help normalize pain and dysfunction. Acupuncture has been shown to help manage and treat acute and chronic musculoskeletal conditions and provide relief from previous injuries or pain. Acupuncture can be used for both pain management and injury management.




Is acupuncture safe?


Most patients find acupuncture treatments are relaxing and cause minimal discomfort. Acupuncture is a safe treatment performed by trained practitioners who use single-use, sterile and disposable needles. Acupuncture may not be suitable for patients who are pregnant or on anti-coagulant medications. Please consult Dr. Da Silva for more information regarding acupuncture treatment.




How does acupuncture work?


Acupuncture works by inserting needles into specific points on the body which have become altered due to stress, pain, or injury. Acupuncture has an effect on the central nervous system, by stimulating the release of the body’s natural endorphins to decrease pain. In addition, acupuncture has healing effects on damaged tissue by increasing oxygen and blood flow to the targeted site as well as decreasing inflammation.




Is acupuncture painful?


Acupuncture is usually comfortable. The needles used are very fine, thin, metallic needles, in order to insert the needle with minimal discomfort. Patients have an individualized response to acupuncture, which could include, no pain, or minimal pain upon insertion. Dr. Da Silva will provide you with a detailed description of the treatment and monitor your response during and after the treatment.




How many acupuncture treatments will I need?


The number of treatment sessions is determined by the practitioner based upon your specific condition. Acute conditions usually take fewer treatment sessions (approximately 6 sessions) and chronic conditions usually take more sessions. A specific treatment plan will be created for your condition.





Waxing

What type of wax do you use?


We use hard wax on the face, underarms and Brazilian because of the sensitive skin in these areas. Hard wax adheres to the hair and not the skin, making in gentler on the skin. We use a cream based soft wax for the rest of the body.




How long does your hair have to be for waxing?


We recommend 3/4 of an inch for most areas. Upper lip and eyebrows can be shorter.




Can I use numbing cream before waxing?


Please don’t! Numbing creams can interfere with the application of the wax, we ask you avoid using them.




Can I bring someone in the room with me?


Sorry, we do not allow anyone else into the room when you are having waxing done*. It can distract the esthetican and actually make a first time waxer feel more anxious. We will endeavour to make your experience as comfortable as possible. *A parent or guardian may be in the room for anyone under the age of 18, or for someone who has communication difficulties or a medical condition.




Should I trim before I come in for a Brazilian?


No its fine, leave it up to us and well do everything for you. We have often found that if you try to trim before you visit more often than not it gets cut too short making our job harder.




How long should I let my hair grow?


This really is down to individual hair growth. For legs we recommend that you leave hair to grow for 3-4 weeks to ensure that both of your growth cycles (hair grows in 2 growth cycles) are through therefore ensuring a nice thorough wax. For Brazilians, if you haven’t shaved, waxed or trimmed in over 6 months we recommend trimming slightly to make it a more comfortable experience. We need a minimum of ¾ of a inch of hair. We also recommend that if it’s your first wax ever that you don’t leave it literally just before the big occasion – i.e. Just before a holiday/your wedding. We recommend that you have a couple with us before the big one to ensure that the most uncomfortable one is out of the way plus after your second wax the results will be even more thorough as the first wax may not have caught both of your two hair growth cycles.




When can't I wax?


We cannot wax you if any of the following applies to you:
You are on your period for Brazilian waxing.
You are using any Retinol products i.e. Retin A on any area you are looking to have waxed. You are using Acne medication Accutane. You have any kind of sunburn, laser burn, pustules or breakouts on the area to be waxed. You are diabetic. You are currently going through chemotherapy or radiation. However, we can wax you if you supply a doctor’s note saying it’s okay for you to wax.
Please can we ask that you discreetly disclose all medical conditions you have before we wax you, especially any STDs.




Can I have a Brazilian wax if I am pregnant?


Yes you can, but please let our reception staff know that you are pregnant so we can be ready with pillows for support and to allow more time for waxing. Please be aware that being pregnant will make you more sensitive during your wax.




What about care after waxing?


We recommend using an exfoliant 24-48 hours post wax on areas neck down to prevent ingrowns. You can use light creams or serums to nourish and hydrate the skin.

Post wax for 24 hours avoid heavy sweating such as working out to avoid irritation.

For facial waxing we recommend not wearing make up until the next day to prevent breakouts and irritation.




I’m taking acne medication can I get a facial or waxing?


If you’re taking accutane you need to wait 1 year after stopping treatment to receive any facials, waxing or medical treatments.

If you are taking (prescribed or OTC) Tretinoin, Adapalene,m Benzoyl Peroxide or Tazarotene medication let us know beforehand, depending on percentage, when used and when stopped we may be able to perform a facial.

If you are taking antibiotics we recommend waiting until you wax to reduce any risks and side effects.




How often should I come in for waxing?


This really is down to individual hair growth. For legs, arms and brazilian we recommend a minimum of 3-4 weeks. For underarms 2-3 weeks, and for face it depends on individual growth but a good standard is 2-3 weeks




What should I expect the first 1 or 2 times that I get waxed?


Avoid getting waxed for the first time, or after a long time before a vacation, wedding or special occasion. The first 1-2 times you get waxed we may not be able to remove all the hair due to hair growth cycles, as well you may experience more irritation your first time.

Don’t be nervous, we’re here to make your session as comfortable as possible and you can ask questions at anytime.





Chiropractor

Is Chiropractic care covered by my health insurance?


Chiropractic care is covered extensively by third party insurance. These include the federal public service, worker's compensation boards, the automobile insurance industry, private health care insurers, employee benefit plans, the RCMP, and Veterean's Affairs Canada.




What is Chiropractic care?


Chiropractic is a health care profession that focuses on disorders of the musculoskeletal system and the nervous system, and the effects of these disorders on general health. Chiropractic care is used most often to treat neuromusculoskeletal complaints, including bot not limited to back pain, neck pain, pain the joins of the arms or legs and headaches.




What does a Chiropractor do?


Chiropractors practice a drug-free, hands-on appreach to health care that includes patient examination, diagnosis and treatment. Chiropractos have broad diagnostic skills and are also trained to recommend therapeutic and rehabilitative exercises, as well as to provide nutritional, dietary and lifestyle counseling. The most common therapeutic procedure performed by doctors of chripractic is know as "spinal manipulation", also called "chiropractic adjustment". spinal manipulation is a safe quick, comfortable, and controlled force into joint that have become hypomobile or restricted in their movement as a result of tissue injury. Tissue injury can be caused by a single traumatic event, such as improper lifting of a heavy object, or through repetitive stresses, such as sitting in an awkward position with poor spinal posture for an extended period of time. In either case, injured tissues undergo physical and chemical changes that can cause inflammation, pain, and diminished function for the sufferer. Manipulation, or adjustment of the affected join and tissues, restore mobility, alleviatew pain and muscle tightness, and allow optimal tissue to heal. Adjunctive treatment typically also includes: - Acupuncture - Modalities (IFC muscle stimulation, laser, TENS) - Rehabilitation - Physical fitness/exercise promotion - Corrective therapeutic exercise - Ergonomic/posture advice - Self-care strategies - Health and lifestyle counseling - Relaxation/stress reduction




Does it hurt to get adjusted/manipulated?


Chiropractic adjustments rarely cause discomfort. However, patients may sometimes experience mild soreness or aching following treatment (as with some forms of exercise) that usually resolves within 12 to 48 hours.




Why is there a popping sound when a joint is adjusted?


Adjustment (or manipulation) of a join may result in the release of a gas bubble between the joints, which makes a popping sound. The same thing occurs when you "crack" your knuckles. The noise is caused by the change of pressure within the joint, which results in gas bubbles being released. There is usually minimal if any discomfort involved.




Is Chiropractic treatment ongoing?


The hands-on nature of the chiropractic treatment is essentially what requires patients to vist the chiropractor a number of times. To be treated by a chiropractor, a patient needs to be in his or her office. In contrast, a course of treatment from a medical doctor often involves a pre-established plan that is conducted at home (i.e. taking a course of prescribed medicine once a day for a couple of weeks). A chiropractor may provide acute, chronic, and or preventative care thus making a certain number of visits sometimes necessary. During your consultation you will be told the extent of treatment recommended and how long your can expect it to last.




What type of eduction and training do Chiropractors have?


Doctors of chiropractic are educated as primary-contact health care providers, with an emphasis on diagnosis and treatment of conditions realated to the musculoskeletal system (the muscles, ligaments and joints of the spine and extremities) and the nerves that supply them. Education requirements for doctors of chiropractic are among the most stringent of any of the health care professions. The typcial applicant for chiropractic college has already acquired four years of pre-medical undergraduate college eduction, including courses in biology, inorganic and organic chemisty, physics, psychology and related lab work. Once accepted into an accredited chiropractic college, the requirements become even more demanding - four to five academic years of professional study are the standard. Doctors of chiropractic are educated in orthopedics, neurology, physiology, human anatomy, clinical diagnosis including laboratory procedures, diagnostic imaging, exercise, nutrition, rehabilitiaton and more. Because chiropractic care includes hight skilled adjusting/manipulation techniques, a significant portion of time is pend in clinical technique training to master these important manipulative procedures. In total, the chiropractic college curriculum includes a miniumum of 4,200 hours of classsroom, laboratory and clinical experience.





Spa Esthetics

Are your estheticians experienced?


All of our estheticians have graduated from college and continue to further their education with treatment courses.




Do you reuse your tools?


For manicures and pedicures, we use a new nail file, buffer, cuticle stick, foot paddle stickers and even new nail polish brushes, which insures no cross contamination. For each micodermabrasion we use a new tip for each client with is labeled and filed away in it's own compartment, and sterilized before each use. For microblading we use new sterile blades for each client, we properly wrap anything we may come in contact with. We sterilize all metal tools after each use. Your health is our highest priority.




Can we submit esthetic services to 3rd party insurance?


No we can not do that. Insurance does not cover esthetic services. Currently the only services that can be submitted to extended health care providers theraputic massages, chiropratic care, acupuncture, orthotics and physiotherapy.




What facial products do we use?


We use Dr. Spiller, a German Line and one of the leading European lines. Within the line there is different series which provide skin care to all skin types. We have the Alpenraush line which caters to sensitive, reactive and immunocompromised skin. Our Men's Line is great as their products cater to men's specific needs. The Problem Solver line has some amazing products for acne, pigmentation, couperose, and aging skin.




Which facial would you recommend?


If it's your first time receiving a facial we would recommend booking a complementary consulation and a Signature facial. We can properly analyse your skin and go over your skin care goals. If needed we can change the facial to properly treat your skin based on our analysis.




Which pedicure would you recommend?


We have a few different pedicure options, it depends on which type of treatment you are looking for. If you are looking for mantenance between pedicures, cuticle and callus work then a natural pedicure is a great option for you. If you would like polish, a luxurious scrub and hot stone massage then our Bliss Pedicure is the best. Eanting to really treat yourself? Try our Signature Pedicure with paraffin and leg massage, or to really go over the top try our Tea Tree Oil or Morrocan Pedicure which is 75 minutes of relaxation.




As a man coming in for a facial, can I shave that morning?


We advise you don't shave 24 hours before your facial. When you shave and then get a facial your skin can become easily irritated. If you have facial hair you can still get a facial without any worries. If you have a beard, don't worry, we have a beard facial that we will taylor just for you.




What’s the difference between Acrylgel and Premium Manicure?


While both include a dry manicure; our Acrylgel uses an efile to prep the cuticles and nails. Acrylgel can be done as an overlay with your choice of gel polish on top or as extensions to create perfectly sculpted nails with gel polish on top. Premium manicure includes dry manicure, cuticle clean up and gel polish of your choice. With both we can add glitter, rhinestones, crystals, stamping, foils, and nail art at an extra charge, which must be booked in advance to allow sufficient time to apply.





Cosmetic Tattoos

What exactly is PMU or Cosmetic Tattooing?


Cosmetic tattoos are done to help restore, or improve your appearance by enhancing eyebrows, lips and much more!

The cosmetic tattooing options Five Senses have are Microblading, Ombre/Powder Brows, Combination Brows, PMU Removal, Lip Blush, Scalp Density Tattoo, Freckling, and Zodiac Freckling.




What is paramedical tattooing?


Paramedical tattoos are done to camouflage or revise areas that have been affected by trauma. Whether surgery, self harm, accidents, or health conditions we can treat a variety of concerns.

-Radiation Markers

-Stretch Marks

-Scars

-Burns

-Skin Grafts




How often do I need to have the procedure?


For eyebrows complimentary touch up is done a minimum of 6 weeks post treatment and maximum of 12 weeks post treatment.

After your first touch up some people need a Colour Refresher every 9-18 months for microblading and 2-4 years for ombre brows.

Lip Blush requires an initial touch up after 6-8 weeks and every 1-2 years to prevent fading.

Paramedical procedures don't need a touch up unless they begin to fade due to aging, sun exposure etc.




Is it painful to get done?


For cosmetic tattooing we do provide numbing to make the treatment as comfortable as possible. With Paramedical depending on the area it can be essentially painless however we can offer a numbing cream if needed.




Do I have to do anything to prepare?


When preparing for this procedure please be aware of any medications or medical conditions you have that may prevent you from getting a treatment. Here are some contraindications in which we cannot treat people. Pregnancy or breastfeeding Blood thinners Diabetic Tendencto to Keloid Bleeding disorders Taking accutane or other skin thinning medications or topical creams Sunburnt skin It is best to avoid certain theings before the procedure as this can compromise how you heal. Before day of the procedure avoid: Caffine Alcohol Energy drinks Asprin or ibuprofen (24 hourse before treatment) No tanning 3 days prior No waxing 3 days prior If you've head a chemical peel, wait for 2 weeks




Can I get my eyebrows redo if I've had them done somewhere else?


Of course! We provide this service to a lot of clients to correct shape, size, and colour. We do ask you come in for a consultation so we can evaluate the skin and area.




How do I prevent fading? Will it change colour?


SPF 30 is recommend to all clients once area is healed to protect and prevent fading. We use only the highest quality pigments that are stable and stay true to colour.




What do I do for aftercare?


For each service you get you will recieve instructions as well as aftercare product to ensure the best results!




Do I need to take time off work?


No, unless your job consists of you being in water or causes you to sweat excessively, which will affect the healing.




How long will take to heal?


As with any procedure, healing varies from person to person. It usually takes 5 to 10 days for the skin to regrow and slough off. During this time the top layer of skin is healing with the pigment and can shed. After the shedding stops the pigment will start to fade and propoerly heal into the skin. After 30 days the process is complete for the majority of people.




What if I don't like it?


As trained cosmetics and paramedical tattoo artists we take pride in our work and make sure your brows are symmetrical and approved before beginning. It is important to remember the first few days your brows will be very dark, which often shocks people. Also you are having this procedure to add brows to thin or non existant brows, so it can be a bit of a shock to see yourself with brows all of a sudden. It is important to give yourself time to heal and to also get used to your new look.

After your initial appointment we have your touch up appointment to perfect and go over any areas that need more pigment.

We can darken your brows up if you feel they are too light, or add more density to your brows.

Lips can have more pigment added to brighten but we will not go past your natural lip line as over time it does not heal well.

Your treatment area takes time to heal, try not to prejudge before it has had time to heal. Please remember not everyone heals the same and no guarantees are made.





Are you trained and certified?


Our cosmetic & paramedical tattoo artist Janet is highly trained. As a medical esthetician she has a deep understand of the skin and different conditions. She is BBP Certified, and trained and certified in Microblading, Machine Brows, Lip Blush, and Paramedical Tattoo. We encourage all clients to ask as many questions they want during the process to help them feel as ease and see how we can educate and help them





Electrolysis

What is Electrolysis?


Electrolysis is a permanent form of hair removal, it uses a fine needle inserted into each hair follicle and an electrical current is applied to the follicle root, the root is destroyed preventing new hair to grow. We use a machine called the Evolution 5 to do electrolysis, it is one of the most up to date machines on the market, which combines traditional electrolysis and thermolysis. Thermolysis uses high frequency instead of galvanic to remove hair. Depending on the area of the body, and texture of hair will depend on which frequency we use to treat. This method of hair removal is permanent because it will coagulate the papilla (hair bulb) when the bulb is destroyed new hair cannot grow back. The great thing with electrolysis is that it doesn’t matter what colour or texture the hair is. We can treat grey, blonde, red, and dark hair, as well as the finest to thickest hair. Most areas of the body can be treated, most popular include chin, upper and under lip, eyebrows, ears, and underarms. The only area we cannot treat is inside the nose, or inside the ears.




Is Electrolysis safe?


Yes, our equipment is automatically controlled meaning the skin won’t be over-exposed, we use disposables needles for each session, and dispose of them in a sharps container. We analyze the skin, before, during, and after every visit to ensure your skin is taken care of. Five Senses has the right to stop or refuse service at any point.




How many sessions will I need?


The session amount depends on the area being treated, the amount of hair, and the length of sessions. For the majority of people, you can expect to do electrolysis for 1-2 years. The first few weeks would be more concentrated, and as you see hair growth you can come in to remove hairs that appear. Hair grows in three stages, in order to have a successful removal, your hair will need to be in the first stage anagen with the bulb intact. For this reason, multiple sessions are needed in order to guarantee success. If you have tweezed or waxed in the past you may have distorted follicles, we can still treat you however you may need more sessions depending on how the follicle is distorted in your skin.




What are the side effects?


Most people will have mild-moderate side effects from the treatment depending on skin sensitivity. The main one is redness, mild irritation, and erythema which can last a few minutes to a few hours. Welts can happen as well, they will fade away on their own, bruising can occur if you tend to bruise easily. Crusting and scabbing are common and can take up to 48 hours to show, if this happens, apply Polysporin, and wear SPF.




Is it painful?


With any hair removal procedure, you will feel some discomfort or pain depending on your pain tolerance. We always recommend doing a 15-minute session to start to see how you feel. Please stay hydrated before your treatment, this will allow the needle to be easily inserted into the follicle. You can apply moisturizer as well for a few days before treatment to allow the skin to be hydrated and nourished. You will not feel the needle being inserted into the follicle; you may feel the heat or chemical reaction in the follicle, however, i.t is advised for women to avoid coming 1 week prior, and the week of their menstrual cycle as you may feel more pain or tenderness. When we start each session, we will evaluate your skin and pain tolerance. We can lower the intensity to make you as comfortable as possible. Please do not apply any topical numbing agent to the skin, as it is imperative that you feel sensations to make this a safe treatment. Please do not take aspirin to help with pain as this can thin the blood and we won’t be able to do the treatment.




Will all the hair be gone after one treatment?


Hair grows in three different cycles, which is why multiple treatments are needed. You can always wax or shave the area and come in after you start to see hair growth to make sure we get the hair in the correct phase.




I’m afraid of needles, could I get this treatment?


Although we do use a needle to perform the treatment the skin isn’t being punctured or pierced, the needle is the size of your hair so it slips easily into the follicle. The majority of people who are scared of giving blood or needles can receive this treatment without any issues.




Should I shave the hair?


No! In order to have electrolysis we need hair growth long enough to tweeze, if you are unsure if it’s too long you can leave it and we can trim if needed.




Can I bring someone with me?


If you are under 18 a parent or guardian is allowed only, no friends. Above the age of 18 no one is permitted in the room unless it’s due to a medical condition.




Can I use numbing cream?


Numbing creams can sometimes thin the skin, and interfere with the process, so we ask you do not use these for safety concerns.





Laser Hair Removal

Do I need to shave if I am coming in for laser hair removal.


We encourage clients to shave before hand, and we always check the area to ensure that you haven't missed a spot. If you don't shave, please note that our laser sessions are time based and this may cause us to add extra time if we need to shave entire areas. Please avoid waxing, tweezing, epilating or using hair removal creams between treatments or 4 weeks prior.




What about care after laser hair removal?


We recommend using an exfoliant 24-48 hours post laser on areas neck down to prevent ingrowns. You can use light creams or serums to nourish and hydrate the skin. Post laser for 24-48 hours avoid the sun, hot tubs, pools, saunas, exercising, and applying deodorant.




How often do I need to come in to be effective?


It is recommended that you come in every 4 weeks.




My skin is quite dark, can I still get laser hair removal done?


Our Venus Epileve laser can treat ALL skin tones safely.




How many sessions will I require?


Laser hair removal can not be totally effective in one treatment as hair growth on your body is always in different stages. Most people need a minimum of 6 - 10 sessions depending on area and hair density.




Can I use numbing cream?


Numbing creams can sometimes thin the skin, and interfere with the process, so we ask you do not use these for safety concerns.




How does the Venus Epileve work?


Diode lasers are the gold standard of Laser Hair Removal as they can treat all skin types safely and effectively. Using 1 wavelength creates a unified energy output, the 800nm wavelength is optimal as it targets the melanin in the hair without harming surrounding tissue. A hand-held laser device sends out pulsed light onto the skin to seek out the dark pigment of the hair, and it impairs the hair follicle. Hair will begin to fall out within the next 10-14 days after the treatment. Hair grows in different stages: growing, resting and shedding. Because all of the hair isn’t on the same stage at any given time, multiple treatments are needed to get the hair in the growth phase, for the laser to be most effective.




What do I need to do to prepare for Laser Hair Removal?


If you are planning on undergoing laser hair removal, you should limit tweezing, waxing, and electrolysis for six weeks before treatment. That is because the laser targets the hair’s roots which are temporarily removed by waxing or tweezing. You should also avoid sun exposure for six weeks before and after treatment. Sun exposure makes laser hair removal less effective and makes complications after treatment more likely. If you are planning on getting pregnant avoid getting laser hair removal.




Are there any side effects?


The discomfort level varies on the type of laser used, the person’s hair type, the body area getting treated, and one’s personal threshold. Getting a laser hair removal treatment can be compared to a rubber band snapping against the skin. The first session generally hurts the most and then subsides with further visits. People with very thick, dark hair often feel a bit more pain than those with thin hair because darker hair absorbs more of the laser light. However, after the second treatment, clients generally don’t feel as much pain.





Evolution 5

What can be treated with Evolution 5?


Broken Capillaries- On the face Ruby Points- On the body Spider Angioma – On the body Skin Tags- On the face, neck, and body Blotches- On the face Milia- On the face




How many treatments does it take?


It varies from person to person and the size of the affected area to be treated. Usually, 1-3 sessions are needed. For larger ruby points and broken capillaries, more than 1 session may be needed.




Is it safe?


When doing this treatment we use only sterile single-use stylus tips that are disposed of immediately after. The treatment is performed by professionally certified technicians who observe the highest standard of health and hygiene. Skin reactions are minimal and disappear within a few days.




Is it painful?


It’s a very tolerable procedure; some people feel a prickling sensation but goes away as soon as the treatment is done.





Gift Cards

Do your gift cards or gift certificates expire?


Our regular purchased gift cards and gift certificates do not expire. If we offer you a promotional gift card or gift certificate it may have an expiry date which is clearly defined. For example, if we offer a BOGO certificate, or birthday certificate it will come with conditions and an expiry date.




Is it better to pick a service for a gift card or a dollar amount?


It is suggested that you choose a dollar amount. Often you may pick a service and your guest may want another service or want to try something new. By choosing an amount instead of an exact service you are really offering your guest a choice of over 200 services instead of just one, giving them an opportunity to decide. Also if your guest doesn't use the gift card for a period of time, you run the risk of them having to pay for any price adjustment on the service.




Do I have to pay extra for the gift box and gift that is included?


No way! We offer the gift card in our gift box along with some chocolates and a small gift so you can hand over a gift instead of just a card. It's a win-win, and you don't even have to wrap anything!




Can I use the gift card on anything at the spa?


You can use it on all products, spa, medi-spa and men's services. It can not be used on medical services such as Chiroprator, Acupuncture or Physiotherapy. If it is used for an RMT massage, an insurance receipt will not be issued as the governing body of RMT massages the CMTO does not allow for services paid with a gift card to be claimed for insurance purposes.




I have a WAYSPA gift card - what can I use it on?


Please note that WAYSPA gift cards can be redeemed for regular priced SPA treatments only, not redeemable on any other services, specials, promotions or package priced services. When using WAYSPA gift cards, the full face value of the card is redeemed at one time, there is no carryover of funds with WAYSPA cards. We can issue a Five Senses gift card for any remaining value, but a 20% service fee will be subtracted from the remaining value. WAYSPA Gift Cards cannot be redeemed for medi-spa services, massage, chiropractor, or physio​therapy.




If I choose a service and I still have money left on the gift card what happens?


A Five Senses gift card is redeemable at anytime in full or partial amounts. The remaining amount doesn't expire and can be used at another time. The remaining amount can not be refunded back to you in cash.





Cosmetic Tattoo Removal

What areas can be treated?


- Eyebrows

- Small tattoos under the size of a deck of cards

- Lip liner tattoo

- Migrated eyeliner

- Scalp Micropigmentation

- Freckle tattoos

- Any colour of tattoo can be treated!




How do you remove a tattoo?


We use Botched Ink Removal, a safe, gentle and effective saline removal system. It works by being implanted into the skin via a tattoo machine and begins to work. After the solution has been implanted into skin, the area begins to dry out. If the skin contains tattoo pigment this will dry out too, lifting and removing the pigment during the skin's natural healing process.




How many sessions will I need?


We require you to come every 6-8 weeks depending on where you are in your removal/lifting cycle. Most people require 3 sessions, some need up to 9 depending on saturation and depth




Is it very painful?


We do use a topical Lidocaine numbing, it can be quite comfortable. The last 1-5 minutes may feel a bit stingy but very tolerable. Once treatment is over healing will not cause you pain.




What do I have to do to prepare to get this treatment?


It is best to avoid certain things before the procedure as this can compromise how you heal. Before day of the procedure avoid:

- Caffeine

- Alcohol

- Energy drinks

- Aspirin or ibuprofen (24 hours before treatment)

- No tanning 3 days prior

- No waxing 3 days prior

- If you've had a chemical peel, wait for 2 weeks




What do I do after I get this done?


For each service you get you will receive instructions as well as aftercare product to ensure the best results!




Do I have to take time off work?  Is there any down time?


No, unless your job consists of you being in water or causes you to sweat excessively, this will affect the healing.




How long will it take me to heal?


As with any procedure, healing varies from person to person. It usually takes 1-2 days for the area to completely dry and begin to form a scab. We will provide you with aftercare to keep the area hydrated. It may seem healed after 2-3 weeks but we need to ensure your skin has enough time to heal underneath before another service can be done.




Are you trained and certified?


Our cosmetic & paramedical tattoo artist is highly trained. As a medical esthetician she has a deep understanding of the skin and different conditions. She is BBP Certified, and trained and certified in Microblading, Machine Brows, Lip Blush, Trained Botched Ink Technician and Paramedical Tattoo.

We encourage all clients to ask as many questions they want during the process to help them feel as ease and see how we can educate and help them.





Body Contouring

Is this treatment safe?


Yes! Venus Versa is extremely safe; all of our estheticians doing the treatments are certified by Venus Concept and have gone through rigorous training. We do require a medical and health history form to be filled out prior to treatment during the consultation in order to give you the best treatment results and make sure you are an acceptable candidate for the treatment.




Are there any side effects?


Side effects include some redness in the area, some minor swelling, and some warmth in the area. There is no downtime; you can resume all normal activities right after.




Is it painful?


It’s a very tolerable procedure; some people experience it as a hot stone massage, if the heat begins to become too much please let your esthetician know and we can adjust the settings.




How many sessions will I need?


We recommend a series of 4-8 depending on the area of concern and severity. During your consultation, we will determine a treatment plan with you.





Skin Resurfacing

Is it safe?


Yes! Venus Viva is extremely safe; all of our estheticians doing the treatments are certified by Venus Concept and have gone through rigorous training. We do require a medical and health history form to be filled out prior to treatment during the consultation in order to give you the best treatment results and make sure you are an acceptable candidate for the treatment.




Are there any side effects?


Side effects include some redness in the area, some minor swelling, and some warmth in the area; it may feel like a sunburn for 12-24 hours. For post-care we recommend not applying makeup or moisturizer for 24 hours post-treatment.




Is it painful?


Nanofractional is minimally painful, feeling close to a sunburn. During the treatment, you will feel the heat from the radio frequency




What areas can be treated?


Wrinkles, fine lines, pore size, acne scarring, and texture can be treated on the face and neck. On the body we can treat fine lines, wrinkles, sun-damaged skin, some scarring, and stretch marks.





Skin Photo Rejuvenation

What areas can be treated?


Any area of the face and body can be treated. We CANNOT treat Varicose Veins.




Is it safe?


IPL is safely performed by our qualified estheticians. All our estheticians performing IPL have had rigorous training by Venus Concept and are thoroughly knowledgeable on IPL and laser technology. In order to reduce complications we have you fill out a medical and health history form and go through all precautions beforehand. Consultations and patch tests are required for all clients a minimum of 48 hours before the first treatment, and up to 5 days depending on skin type.




Are there side effects?


Side effects include some redness in the area, some minor swelling, and some warmth in the area.




After treatment and risks.


After you have your treatment your skin will be photosensitive for a minimum of 48 hours. Sunlight MUST be avoided, failure to do so will result in redness, swelling, and may increase the risk of blisters, scarring, or pigment changes. Tanning is not allowed, regardless of fake tan, tan from the sun or tanning beds. You must allow 2-6 weeks depending on a tan before you may start the treatment. Bruising may happen but fades within a few days, redness and swelling of the skin may happen lasting one to two hours.




Is it painful?


Some people experience some discomfort, but the cooling crystal that is integrated in the Venus Versa™ IPL applicator aids with client comfort.





IPL Acne Treatment

Is this treatment safe?


Venus Versa IPL is extremely safe, all of our estheticians doing the treatments are certified by Venus Concept and have gone through rigorous training. We do require a medical and health history form to be filled out prior to treatment during the consultation in order to give you the best treatment results and make sure you are an acceptable candidate for the treatment.




What areas can be treated?


Back, chest, face and spot treatment.




What are the side effects?


Side effects include deepening of the color of the lesions, tenderness to the lesions (if cystic), blanching/greying of vessels and/or vascular scars, intense edema, and erythema lasting 5 - 10 days may occur.




Is it painful?


Some people experience some discomfort, but the cooling crystal that is integrated in the Venus Versa™ IPL applicator aids with client comfort.





Injectables

How does the anti-wrinkle or dermal filler injections treatment process work?


During a consultation, the Nurse, Aman will listen to you and your needs. Then Aman will provide you with information on the treatment based on your needs. If you both are agreeable on these recommendations, Aman will obtain informed consent on the proposed treatment. Aman will then continue with treatment, take before and after pictures, and provide you with post-procedure health teaching. Depending on the area of the treatment, localized numbing will be done before the start of the treatment.




How do anti-wrinkle injections work?


Aman will inject the targeted muscles with Botox®, Dypsort™, or Xeomin for cosmetic purposes to temporarily lessen muscle activity and/or reduce the occurrence of wrinkles using a very small needle.




Will anti-wrinkle injections make me look like I have had work done?


Having anti-wrinkle injections should not appear as though you've had work done if done by a licensed and trained professional. Your ability to show facial expression should not be diminished as Aman is knowledgable and aware of facial anatomy. It is important that you inform Aman on what your expected outcome prior to initiating any treatment.




Do anti-wrinkle injections hurt?


It is common to feel a pinch during injection treatment. Aman will use a small fine needle to inject targeted area. At times, numbing the area with ice and/or topical numbing cream may be used. Speak to Aman if you have any additional concerns.




What were common side effects seen in clinical studies?


With every procedure there is always a risk of some side effects. A common side effect post procedure can be slight discomfort, bruising and swelling to the injection sites for a few days after treatment. Aman will provide you with informed consent on the possibility that a side effect or complication my occur. According to clinical studies, 3% of patients experienced eyelid droop, and 1% of patients experienced eyelid swelling. Other possible side effects include; dry mouth, tiredness, headache, neck pain, eye problems, double vision, blurred vision, decreased eyesight, dry eyes and allergic reactions. With any injection, there is also a risk of infection. Many serious effects are seen when large amounts of the product are injected, as opposed to small amounts used for cosmetic purposes. Please speak to Aman for further information.




When will the results be visible?


Full results take approximately 2 weeks. Botox® results may last up to 4 months. Research suggests Dysport™ has a faster onset than Botox® and has been seen to last longer then Botox®. It is always advisable to schedule treatments a few weeks before any wedding or big event to ensure that you are healed and have achieved full results.




What is the difference between Botox® and Xeomine ?


Both Botox® and Xeomin® are neurotxins (forms of Botulinum Toxin Type A) that have been approved for minimizing fine lines and wrinkles. The unit of each anti-wrinkle product is not interchangable as each product is diluted differently. Speak to Aman to see which one is appropriate for your needs and required outcome.




What are the benefits of Xeomin®?


A benefit of Xeomin® is that it contains no additives, thereby results in fewer allergic reactions and chances of building a tolerance to the product. It is a safe and effective means to improve the appearance of wrinkles and fine lines.




What will happen if you decide to try anti-wrinkle injections and then stop?


There is a myth that if you stop using anti-wrinkle injections, your face will look wrinkly and you will look more aged than even before starting treatment. But in fact, it is shown that if you decide to stop, your face returns to its normal features, with the muscles back to its original strength and movement.




Who should avoid getting anti-wrinkle injections?


Please be advised that clients who are immunocompromised, pregnant/breastfeeding women should avoid treatment. Also clients who have a bleeding discorder, neuro-muscular diseases (like myasthenia gravis, Lamberton-Eaton syndrome, ALS, have motor-neuropathy), allergy to human albumin, current infection or flu like illness, and/or are in unstable medical condition should avoid getting anti-wrinkle injections for safety. If you are taking any antibiotics, NASIDs, blood thinners, or have a true allergy to milk (not just lactose intolerant) please inform Aman prior to starting treatment.




Are there any side effects with dermal fillers (including lip injections)?


Common side effect with dermal fillers like mild discomfort, swelling, and bruising are usually temporaty and subside within a few days. There is also a chance you may not receive the intended result you anticipated, or have palpable lumps. WIth any injection, there is also risk of more serious compications like infection or intravascular complications, vision abnormalities, anaphylaxis, and tissue damage. Although the risk of these serious complications and risks are rare, it is important for you, the client to be aware of them and to speak to Kristel for further information. Clients who are prone to cold sores may get an outbreak. If you have Herpes (HSV-1) please consult your physician as you may require a course of antiviral medication prior to procedure.




Are dermal fillers painful?


Most dermal fillers have an anaesthetic lidocaine as part of the dermal filler and lip injection, which helps with possible discomfort during the procedure. Also, prior to most dermal fillers (including lip injections) a topical numbing cream is applied. After the procedure, it is advised to ice the treated area to decrease inflammation and risk of discomfort.




Are dermal fillers and lip injections safe?


All the dermal fillers used at Five Senses are Hyaluronic Acid based - a molecule naturally found in our skin and body. Also the dermal filler used are Health Canada approved for use.




Are dermal fillers and lip injections reversible?


Yes. Most dermal fillers and lip injections have Hyaluronic acid, which has a specific reversing agent known as Hyaluronidase that can safely break the product down. The product will breakdown and dissolve over 24 hours.




Who should avoid dermal fillers and lip injections?


It is safer to avoid dermal fillers and or lip injections if you have any current infection (including the skin, especially if it is inflamed) or viral illness and are also prone to cold sores (see dermal filler side effects), until it's resolved. Dermal filler should be delayed if you have any inflammatory condition of the skin like active cysts, pimples or rashes, until this inflammatory condition is managed. Also, it is best to avoid dermal fillers completely, if you have any allergy to lidocaine and anaphylaxis of unknown origin, or have a bleeding disorder.




Will dermal fillers and lip injections look natural?


With the correct technique and expertise of our Nurse Injector, Aman, you should obtain a natural appearance. Hyaluronic Acid based fillers are approved for use on the face and are made to mimic the feeling of facial and dermal structures.




How long are the effects of PRP treatments?


Depends on the quality and quantity of PRP, in addition to client’s medical history and current medical conditions being treated. Individuals can benefit from the effectiveness of the treatment for up to 12 months. To prolong the effectiveness of the treatment, it is recommended to take care of your body and make some changes in your lifestyle. Maintenance treatments are also recommended 1-2 times a year.




Is there any downtime with PRP treatments?


There is no downtime, but if getting PRP hair treatment you will not be able to wash your hair for 24 hours.




Are there any side effects with PRP treatments?


Although rate some side effects can be dizziness, nausea, scalp pain, irritation during the healing process, Scar tissue at the injection site, injury to blood vessels often presenting as a bruise, and injury to nerves (very rare).




Can I go out in the sun after PRP facial treatment?


It is advised that you avoid the sun for 3 days after your PRP facial treatment.




Can anyone get a PRP treatment?


If you have any of the following conditions you are not able to have a PRP treatment: acute or chronic infections, cancer, chronic liver disease, chronic skin disease, hemodynamic instability, hypofibrinogenemia, metabolic disorder, platelet dysfunction syndrome, systemic disorder, sepsis, low platelet count, thyroid disease




What is PRP?


Platelet-Rich Plasma (PRP) is the liquid part of human blood, which is mostly made of water and protein. Platelets play an important factor in the healing process. PRP contains a range of growth factors and proteins that speed tissue repair by stimulating collagen production to improve the quality of the skin. The growth factors can also help stimulate the activity of the hair follicles and promote new hair growth. PRP is done by drawing 12ml blood from your arm. Blood is processed using a machine called centrifuge that separates the red blood cells from the Platelet Rich Plasma. The PRP is drawn up into a syringe and then injected into the areas of concern.