CANCELLATION POLICY/NO SHOW POLICY
We require 24 hours notice to cancel or change any single service appointment and 48 hours for multiple same day service appointments. If the required notice is not given, or the client does not show up for their appointment, the client may not be re-booked unless they prepay their next appointment.
LATE FOR APPOINTMENT
Please ensure that you arrive 10-15 minutes before your appointment. If you are late and appointment needs to be shortened then it will be shortened but you still will be charged the full amount for original appointment.
Clients receive a confirmation notice by text and email. We will attempt to confirm each appointment 48 hours prior to the date of the appointment. If the appointment has not been confirmed 24 hours prior to the scheduled time of the service (for one up to two appointments, 3 or more appointments require 48 hours notice), we reserve the right to cancel your appointment with a confirmed replacement.
BOOKING SPA PACKAGES OR MULTIPLE SAME DAY APPOINTMENTS
Spa Packages or multiple same-day appointments (3 or more), will require a deposit of 50% at the time the package or services are booked. The deposit is nonrefundable and can be paid by Visa or MasterCard. Multiple same-day appointments or spa packages require 48 hours to reschedule or cancel.
SERIES & TREATMENT PACKAGES
Series & Treatment packages cannot be combined with any other discount or special. The exception to this is for VIP Members in good standing, they receive an extra 5% discount on series and treatment packages.
Please note we do have various lunches available in our lounge, comprising of hot meals, salads, sandwiches and wraps. We do not have a set menu and we are not a restaurant. We do have limited vegetarian options. If your package includes lunch and we do not offer something within your dietary needs you have the option of receiving a lunch card that can be used for future visits.
Group parties (3 or more people) require a 50% non-refundable fee per person. Multiple same-day appointments, packages, and group parties require 48 hours to reschedule or cancel.
Direct Billing Policy will be changing January 1st, 2018
We thank you in advance for your understanding and look forward to providing you with the Health Care Services you need!
Clients will pay Five Senses the full amount for their Health Care Services at the end of their appointment(s) – We accept cash, debit, VISA, MasterCard, ApplePay or Android Pay.
Receive your insurance money back faster by submitting claim with provided insurance receipt directly through your insurance smartphone or online app.
Claims, can be submitted by Five Senses to the appropriate Insurance Provider (we are unable to process Green Shield Insurance claims) to be processed for repayment to the client. You will not need to submit any forms to your Insurance Provider, but it will take up to 14 business days.
Claims can not be submitted after 30 days of provided service. We can not change date of submission after the fact. Insurance companies will not give us information if claims denied, you have to speak to them directly.
We are not responsible for prescriptions, doctors notes or any other insurance company requirement, that is solely for you the insured to deal with.
Payment will be received by the client in the amount that is outlined by their Insurance Provider. (100%, 80%, specific amount, etc.) The payment from the Insurance Provider can take up to 2 weeks, depending on the provider.
If a second insurance receipt is required by the client a $10 fee will be charged per receipt.
Starting in 2018 all clients will need to be prepared to pay for each service at the time of their visit.
Five Senses Spa & Wellness Centre will no longer be receiving any direct payments from your Insurance Provider
At the Five Senses Spa & Wellness Centre, we always validate our gift cards for the original purchase price. Our gift cards never expire, but prices and packages are subject to change. In the event of a price change or change of packages available, the redemption of a gift card will be at the original purchase amount. Any increase will be due at the time of the gift card is redeemed. Gift cards are always accepted at face value. Gift cards are non-refundable and have no cash value. Gift cards may be used towards any treatment, service, gratuity or product at Five Senses Spa & Wellness Centre except for Chiropractic and Physiotherapy services, and purchasing of other gift cards. If used for a Registered Massage, a medical receipt will not be issued. Lost or stolen gift cards will not be replaced, they should be treated as cash.
WAYSPA GIFT CARDS
Please note that WAYSPA gift cards can be redeemed for regular priced SPA treatments only, not redeemable on any other services, specials, promotions or package priced services. When using WAYSPA gift cards, the full face value of the card is redeemed at one time, there is no carryover of funds with WAYSPA cards. We can issue a Five Senses gift card for any remaining value, but a 20% service fee will be subtracted from the remaining value. *** WAYSPA Gift Cards cannot be redeemed for medi-spa services, massage, chiropractor, or physio.
All gift card, gift certificate, product, series, and service purchases are non-refundable. We allow a 30 days money back guarantee on all Unopened products, with receipt. We do not allow the third party sale of our gift cards. Any gift card being sold by any person or business that is not Five Senses Spa & Wellness Centre will be void. All funds are in Canadian dollars. Payment Methods: VISA, MasterCard, ApplePay, Android Pay, Debit, and Cash.
PEAK TIME SERVICE DEPOSIT POLICY
During peak times of the year, we require a 25% non-refundable deposit on services to book appointments. This policy is in effect during the following peak times. The months of February, May November and December.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, visit the Five Senses Spa & Wellness Centre, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. A recipients name, mailing address and phone number are required for delivery. We do not ship to P.O. Boxes.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests. To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter we may send you periodic e-mails.
If you are only visiting the site and have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, you can find a unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
If you should have any questions or concerns regarding any of our policies, or any other site content, please don’t hesitate to contact us at